Frequently Asked Questions (FAQ)

Allawayn.com is a leading online service provider that operates in Bahrain, Saudi Arabia, UAE, Kuwait, Oman and Qatar. We provide an easy, fast, interactive way to give customer an ALL IN ONE service information to the customer. It takes just few clicks from your computer to find information about restaurants, shops, services, malls, entertainment, tourism, cinemas, evetns, and all new things happen around you
We simply provide customers with information to make his life easy. In future we will provide reservation for restaurant tables, ordering for restaurant and shops, and many other new feature to help customers find what he want in one site and one application.
Yes, we are a Bahraini based website that operates from Bahrain. Contact us for more information through our email customer-care@allawayn.com.
Allawayn.com is the one huge information providers for variety of places like restaurants, shops, services, events, entertainment, and many other facilities, so you don’t need to go through the hassle of searching in many websites to find what you looking for. Besides by using Allawayn.com you can view all new places, offers, menus with pictures of all your favorite places in our easy to use website.
The only extra charges that might be applied are the restaurant/shops delivery charges.
Currently we don’t have this facility, its will be available in the near future.
Yes. You may check on latest promotions through the my messages, my coupons and push notification in the application and the my messages tab located at the home page.
Yes, you can win a gift from allawayn.com, when you using the website and the application, by register and using the application on daily bases, add review, add comments, share with your friends, add photo and video, for each of these you will get point, this will be added to you account, user with highest points will win a gift from allawayn.
If you entered wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically send you an email verification link to your email address which you need to click on that link in order to unblock your account. In this email, we will also ask you to choose a new password to use on Allawayn.com.
It depends on the restaurant/shop policy. If some restaurants/shops have different delivery promise time, it is mentioned on our website.
You can simply click on the icon ‘The star icon” available on all detail pages. You can also easily go to my favorites section on My Account page re open the detail page of these places.
Yes you can cancel your order (either pay on cash or debit card) within 5 minutes of placing your orders. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant/shop side. If your order was late beyond the delivery promise time of the restaurant/shop, you may also cancel your order. For debit cards orders please read our debit cards terms and conditions.
If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call centre +973-36301676 and our customer service staff will dispatch a complaint letter to the restaurant/shop and we will notify you accordingly.
Yes. You can rate / write a review about your favorite places. You can simply go to ‘detail page’ tab on the review and add text, photo, video review, and you can rate the places by choosing one on the smiley faces available on the detail page of the place. Please note that reviews are uploaded online, and can be deleted by allawayn if it contain un-wanted review. Also the user should login to add review or comments and rate the places. Please read this section of our Terms and Conditions for more information about our reviews policy.
Allawayn credit is a service that allows users to place orders with ease without having to refer to the Allawayn.com Debit Card payment gateway every time users wish to pay online. It simply saves you time and makes ordering easier and faster. (This service is currently not available, will be available in future)
Allawayn gift reward is a service that enables users to collect points by using the application, website, share places with friend, add reviews, add comments. The users with highest point will get gift from allawayn.
You can talk to our during our operational hours every day from By calling our hotline number+973-36301676 or sending us an email to customer-care@allawayn.com, or simply fill the form on contact us on website, or send feedback on the mobile app.